O.K. so I tried to be ahead of the game...I ordered pizza from Pizza Hut because David loves their pizza. Everyone around here is having the same deals, etc. so I thought why not? It was the night before Thanksgiving, and I had been preparing the food for the next day. So at 3:00p.m. on Wednesday, I ordered pizza to be delivered @ 4:30p.m. pretty simple right? WRONG!!
4:30p.m. came and went, and no one showed up. I called and asked where my order was..she puts me on hold **by the way, they have a "central line" so even though you call the store number, it is like a call center** and when she comes back, she tells me "I'm sorry they don't have a driver, can you come to the store?" Of course, I am a little miffed to say the least, because Josh was still taking a nap, by this point the girls are whining for food (yes, I know we eat early), and David was sleeping for work that night. Anyway, I said "no, why didn't anyone call me within this hour and a half, and let me know this?" So then she puts me on hold again, and comes back to say "we can give you $5.00 off if you come and get it, I asked her if it was ready and she said yes." O.K. now I am royally Peed off because for one, they made it, and decided to just ignore me and figure I would forget or what?!?!?!?
So, I simply stated" That is unacceptable and I want my order free!" She said of course they couldn't do that, and would have someone call me back from the store.
By this point it is almost 5p.m. and I had to make something for my girls to eat, since obviously my previous plan had been demolished. A "local chick" called me back as was very "annoyed" to say the least she says," Brandi, yes you called, and have a problem with something?" I proceeded to tell her what happened and even added the whole my order should be free, and she claims, of course not, and then says"We just pulled a driver off the road, I don't want to be here, I can give you ten dollars off, take it or leave it!"
I told her I was disappointed but I guess, so the driver was supposedly putting the order in his car as we speak....no joke 5:35p.m. he shows up with THE most nastiest old pizza ever, and 5 bread sticks that were folded in half, and a 2 ltr. of Pepsi. I asked him how he was doing and he says" I'm good since two drivers called in sick and I am the only one!"
So who do you think is telling the truth..him or the manager?
The more I think about this, the more upset I get..I wasn't treated like a customer, but not even as a paying individual. Who should/would pay for something that is so old, and been sitting under a vent for a good 2 hours?? Then to say my $14.00 was too much to give back, that 10 bucks was the best they could do?? I have worked in the food industry long enough that your paying customers are a great asset, you want them to come back, to tell their friends about your place of business TO come back, and seriously $14.00 isn't worth that?
I hope this doesn't happen to any of you, but if it does, DO something about it before it happens to someone else, so by word of mouth/Internet I am spreading the word PIZZA HUT S~U~C~K~S at customer service!
The kids woke up at 3:30 a.m...YES 3:30 a.m. and I tried to put them back to sleep, but to no avail. I myself didn't get much sleep because I am unfortunately getting sick. Needless to say, the family had a great Christmas, every wish was granted and then some. I wish family were here to make it absolutely perfect..WAIT, I take that back; I wish it was snowing, AND family were here, then it would be perfect, but I have to admit it was pretty darn close! Since we couldn't put any presents under the tree until Christmas Eve, (due to little mischievous hands) this is what it looked like last night after the kiddos went to bed. We hope everyone had a joyous and wonderful Christmas with family and friends. Have a blessed New Year!
